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    WP Live Chat Support

    Communication ChatHelpdesk & Support
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    Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

    Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

    • Easy and convenient for visitors
    • Build rapport with potential customers via live chat
    • Increase sales
    • Reduce customer support line costs by using live chat
    • Learn to understand the pain points of your customers

    Features

    • No hidden costs, it’s free
    • Unlimited agents
    • Live chat with your website visitors
    • Transfer chats to other agents
    • Set up departments
    • Easy to use interface for both the admin and the visitor
    • Fully customizable chat box
    • Create a custom offline message form
    • Storage of offline messages
    • Apply animations to the chat window
    • Access historical live chat records
    • Use of 3CX Live Chat Servers for sending and receiving chats at lightning fast speeds
    • 3CX integration for access to advanced features like video and audio chats as well as other enterprise level features
    • Compatible with translation plugins
    • Add surveys or polls to your chat box
    • Anonymity for your visitors
    • Automatic pop-up of chat box
    • Ability to only show the chat box to registered users
    • Compatible with all caching plugins (live chat window loaded via Ajax)
    • Desktop Notifications when a new live chat comes in
    • View missed live chats
    • Comprehensive list of live chat options
    • Enable/Disable the sound when a new live chat message is received
    • Ban visitors from chatting to you based on IP Address
    • Select whether Name and Email is required when users initiate a chat
    • Quick Responses (insert a predefined response to your live chat box)
    • Data triggers (time trigger, scroll trigger, page trigger, on page leave trigger)
    • Enterprise level chat reports
    • Elevate chat to Video or Audio call.
    • Apps for iOS & Android, desktop and web.
    • Customer satisfaction ratings for each chat session
    • Add your company logo to the live chat window
    • Add your photo to the live chat window
    • Include/exclude the live chat from appearing on certain pages
    • Choose when to accept chats

    Get 3CX Live Chat for free!

    30 seconds live chat installation

    Our live chat plugin is quick and easy to install and configure and instantly gives you the ability to chat directly with website visitors in real-time. The user-friendly setup wizard makes installation simple and our comprehensive guides ensure you have everything you need to fully customize the plugin.

    Quick Overview

    Agents can initiate a live chat with a visitor or vice versa. Once the live chat plugin is activated, click on “Live Chat” in the left menu navigation. When a visitor lands on your website, their details will be displayed in the live chat control panel. They can start a conversation by entering their details in the live chat box displayed on their screen and clicking “Start chat”. A notification will play in your live chat control panel. Once you accept the chat, you can converse with your visitor. Increase your website conversion rates by providing real time live support and assistance.

    Chat, video & voice when integrated with 3CX

    The 3CX Live Chat plugin runs on our Cloud Servers for a reliable and high performing live chat solution. Alternatively, integrate with 3CX for a multichannel customer service suite complete with chat, video and voice. Don’t have 3CX? Get it free for one year including hosting!

    External/3rd Party Services

    3CX Live Chat makes use of the external services listed below in order to add functionality to the plugin and enrich the user experience.

    3CX Live chat activation api & chat server selector (HTTPS://WPLC.3CX.NET) (REQUIRED)

    We use a server side generated unique identifier (GUID) in order to guarantee proper identification and secure communication between agents and visitors connected to same website. This is needed because a client side identifier could be spoofed. The only information sent with this API is your website URL, so your personal data is not sent to our servers. We only store website URLs and corresponding GUID. The same server also acts as a chat router that redirects chat sessions to our chat server/s hosted on Google Cloud & OVH. Chat message content is not logged. 3CX Privacy Policy: https://www.3cx.com/company/privacy/

    Gravatar (https://en.gravatar.com/) (Required)

    We use Gravatars to generate user and agent avatars within the live chat environment. This process is anonymized using the hashed email address of the visitor or agent respectively. Gravatar Privacy Policy: https://automattic.com/privacy/

    UI Avatars (https://ui-avatars.com/) (Required)

    We use UI Avatars to generate user and agent avatars within the live chat environment. This process is anonymized using the hashed email address of the visitor or agent respectively. UI Avatars Privacy Policy: https://ui-avatars.com/

    Translations

    • English (3CX Team)
    • Italian (3CX Team)
    • Hebrew (strelok89)
    • Korean (taehwilee)

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    Wordpress.org Stats

    Ratings4.6
    Votes812
    Downloads2,356,112
    Last Updated150 Days ago
    Published9 years ago

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