WP Live Chat Support

The most cost effective Live Chat plugin. Chat with your visitors for free! WP Live Chat Support is perfect for small businesses. There’s no need to pay for live chat monthly subscriptions in order to better understand your visitors. This is a fully functional live chat plugin. Increase your conversion rates by communicating directly with your visitors when they’re ready to do so using WP Live Chat Support.

Features

• Most popular WordPress chat plugin
• WP Live Chat Support is a fully functional live chat plugin
• Unlimited simultaneous live chats
• Live chat directly with your visitors
• Easy to use interface for both the admin and the visitor
• Edit all text fields shown on the live chat box
• Users can drag the live chat box around their page
• Change the colors of the live chat box
• Fully responsive admin chat dashboard
• Offline messages are now stored (When Live Chat is switched off)
• 6 predefined live chat box themes to choose from
• Fully customizable live chat experience
• Apply animations to the chat window
• Access historical live chat records
• Use our new powerful Node.js message relay server to improve performance of your live chats
• Compatible with translation plugins
• Google Analytics integration
• Create a custom offline message form when you’re not online
• Add surveys or polls to your chat box, before or after a chat session
• Anonymity for your visitors
• GIF integration
• No monthly live chat subscriptions needed
• Allow the live chat box to automatically pop up
• Limit the live chat box to only show to registered users
• Compatible with all caching plugins (live chat window loaded via Ajax)
• Desktop Notifications when receiving new live chats
• View any live chats you may have missed
• Set the starting position of your chat box
• Comprehensive list of live chat options
• Enable/Disable the sound when a new live chat message is received
• Ban visitors from chatting to you based on IP Address
• Allow the live chat box to automatically pop up
• Limit the live chat box to only show to registered users
• Select whether Name and Email is required when users initiate a chat
• Enable/Disable the sound when a new live chat message is received
• Unlimited live chat agents
• Initiate live chats with online visitors
• Agent to agent chats
• See what your users are typing before they send their message
• Track certain visitor events (scrolling, clicking, page views, etc.)
• Quick Responses (insert a predefined response to your live chat box)
• Data triggers (time trigger, scroll trigger, page trigger, on page leave trigger)
• Reporting (chat stats, popular pages, ROI tracking and reporting, customer satisfaction ratings)
• Customer satisfaction ratings for each chat session
• ROI tracking
• Fully responsive admin chat dashboard
• Compatible with all caching plugins (live chat window loaded via Ajax)
• Desktop Notifications when receiving new live chats
• Documentation suggestions
• Transfer chats to another agents
• Departments
• Set up your user profile
• Add your company logo to the live chat window
• Add your photo to the live chat window
• Edit all text fields shown on the live chat box
• Include/exclude the live chat from appearing on certain pages
• Fully customizable live chat experience
• Choose when to accept chats

Get WP Live Chat Support for free!

30 second live chat installation

Our live chat plugin instantly gives you the ability to chat directly with potential clients and/or website visitors when they’re ready to do so. Initiate a live chat with a certain visitor or wait for them to initiate a live chat with you. Increase your website conversion rates by providing real time live support.

Quick Overview

Once the live chat plugin is activated, click on “Live Chat” in the left menu navigation. As soon as a visitor lands on your website, their details will be displayed in the live chat control panel. A live chat box will be displayed on their screen. If they fill out their details and click “Start chat”, a ringing sound will trigger in your live chat control panel. Once you accept the chat, you can communicate directly with your visitor.

Using WP Live Chat Support effectively on your website

One of the most important tasks of your website is to educate potential customers of your product and/or service. By having a live chat window on your website, this gives you the opportunity to do this.

• Live chat is convenient for customers
• Live chat builds trust with your potential customers
• Increase sales by using live chat
• Take advantage of a fully functional live chat plugin for free.
• Reduce costs by using live chat on your website with minimum staff
• Learn to understand the pain points of your customers

Have the choice to use your website or our server to host your live chat

You now have the choice to host your live chat on either your own website (using your own resources) or our live chat server (using our resources). Making use of our live chat server will improve your chat’s performance by up to 300% and reduce the load on your host. Although we initially built our live chat plugin to be used on your own website and for you to host your own live chat server, we now offer you the ability to make use of an offsite live chat server – this is perfect for users that are on low-level hosting packages, or users that are more concerned about live chat performance and chat security.

External/3rd Party Services

WP Live Chat Support makes use of the external services listed below in order to add functionality to the plugin to enrich user experience.

WP Live Chat Activation API (https://activation.wp-livechat.com) (Required)

We use a server side generated unique identifier (GUID) in order to guarantee proper identification and secure communication between agents and visitors connected to same website. This is needed because a client side identifier could be spoofed. The only information sent with this API is your website URL, so your personal data is not sent to our servers. We only store website URL and corresponding GUID. WP Live Chat Support Privacy Policy: https://wp-livechat.com/privacy-policy/

Google App Engine (https://cloud.google.com/appengine/) (Optional)

We use Google App Engine to spawn or despawn multiregional low latency chat servers depending on chat load. This service is optional, and is not enabled by default. You can enable this service from within the Advanced Features settings menu. Google App Engine Privacy Policy: https://cloud.google.com/security/privacy/

EvenNode (/https://www.evennode.com/) (Optional)

We use EvenNode to host our legacy chat servers. This service is optional, and is not enabled by default. You can enable this service from within the Advanced Features settings menu. EvenNode Privacy Policy: https://www.evennode.com/privacy-policy

Gravatar (https://en.gravatar.com/) (Required)

We use Gravatars to generate user and agent avatars within the live chat environemnt. This process is anonymized using the hashed email address of the visitor or agent respectively. Gravatar Privacy Policy: https://automattic.com/privacy/

Giphy (https://giphy.com/) (Optional)

We allow the use of Giphy within the Gif integration system which allows agents and visitors to send gifs within the chat. This option can be disabled entirely, and is not enabled by default. This service does require an external API key for the respective service. Giphy Privacy Policy: https://giphy.com/privacy

Tenor (https://tenor.com/) (Optional)

We allow the use of Tenor within the Gif integration system which allows agents and visitors to send gifs within the chat. This option can be disabled entirely, and is not enabled by default. This service does require an external API key for the respective service. Tenor Privacy Policy: https://tenor.com/legal-terms

Nimble Squirrel Surveys (http://nimblesquirrel.com/) (Optional)

We allow integration With Nimble Squirrel Surveys to allow surveys to be included before/after a chat is started. This service is optional, and is not enabled by default. You can enable this service from within the survey settings menu. It will require an external registration on Nimble Squirrel in order to make use of the service. Nimble Squirrel Privacy Policy: http://nimblesquirrel.com/privacy-policy/

Translations

• English
• German (Dennis Klinger & Benjamin Schindler)
• Spanish (Sergio Castrillon & Ana Ayelen Martinez & Olivier Gantois)
• Russian (Igor Butsky)
• French (Marcello Cavallucci & Olivier Gantois)
• Brazilian (Gustavo Silva)
• Hebrew (David Cohen)
• Slovakian (Dana Kadarova)
• Swedish (Tobias Sernhede – adser.se)
• Mongolian (Monica Batuskh)
• Romanian (Sergiu Balaes)
• Czech (Pavel Cvejn)
• Danish (Mikkel Jeppesen Juhl & Kasper Jensen)
• Italian (Angelo Giammarresi)
• Dutch (Elsy Aelvoet)
• Greek (Peter Stavropoulos)
• Norwegian (Robert Nilsen & Ole Petter Holthe-Berg)
• Hungarian (GInception & Andor Molnar)
• Indonesian (Andrie Willyanta)
• Finnish (Arttu Piipponen)
• Dutch (Niek Groot Bleumink)
• Polish (Sebastian Kajzer)
• Turkish (Yavuz Aksu)
• Brazilian Portuguese (Luis Simioni)
• Farsi (Maisam)
• Croatian (Petar Garzina)
• Chinese – Simplified^
• Chinese – Traditional^

^ Language file needs updating

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