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    JS Support Ticket

    Communication Helpdesk & Support
    Add to List

    JS Help Desk is a professional, AI-enhanced helpdesk and customer support system for WordPress. It offers a complete ticketing solution with front-end submission, guest tickets, and AI-powered reply suggestions to boost accuracy and efficiency—all 100% free.

    Key Resources

    Free Version Major Features

    Core Ticketing & Management
    – Professional Support System: Enterprise-level ticketing for all users.
    – Unlimited Tickets & Agents: No artificial limits on your growth.
    – Unlimited Departments: Organize by Sales, Support, Billing, etc.
    – Priority Management: Highlight urgent issues with custom colors.
    – Internal Notes: Agents can add private notes for internal collaboration.
    – Custom Statuses: Track ticket progress with clear status messages.

    User & Agent Experience
    – Front-end Submission: Users create and track tickets without accessing the dashboard.
    – Guest/Visitor Tickets: Allow users to open tickets without creating an account.
    – Fully Responsive: Optimized for smartphones, tablets, and desktops.
    – HTML Editor: Rich text support for ticket summaries and replies.
    – Multiple Attachments: Admin-controlled size and file type limits.

    Automation & AI
    – AI-Powered Reply Suggestions: Generate context-aware smart responses to save time.
    – Email Notifications: Automated alerts for new tickets, replies, and status changes.
    – Field & Email Managers: Full control over 12+ custom fields and HTML email templates.

    Security & Compliance
    – GDPR Ready: Built-in tools for data erasure and anonymization.
    – Spam Protection: Supports built-in Captcha and Google reCAPTCHA.
    – Terms & Conditions: Require agreement before ticket submission.

    Customization & Reporting
    – Color Themes: 7 preset palettes to match your brand.
    – Detailed Reports: Summaries by agent, department, priority, and status.
    – RTL Ready: Full support for right-to-left languages.
    – Translations: Supports 35+ languages including French, German, Spanish, Arabic, and Chinese.

    Shortcodes

    • [jssupportticket] – Control Panel
    • [jssupportticket_addticket] – Add New Ticket form
    • [jssupportticket_mytickets] – User Ticket List

    Premium Add-Ons

    JS Help Desk is a complete help desk system with 35+ professional addons.

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    Wordpress.org Stats

    Ratings3.8
    Votes73
    Downloads520,969
    Last Updated1 Days ago
    Published11 years ago

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