Categories

  • Access & Security 95
  • Administration 171
  • Advertisement 92
  • Audio & Video 66
  • Author & Content 99
  • Comments 96
  • Communication 110
  • Communities & Forums 84
  • Development 47
  • E-Commerce 76
  • Email Management 53
  • Events & Calendars 80
  • Language 25
  • Map & Weather 44
  • Migration & Conversion 28
  • Miscellaneous 254
  • Mobile 15
  • Photos 143
  • Plugins 260
  • SEO & Site Speed 118
  • Social 186
  • Theme Enhancement 169



    • Add this plugin to a List

    You need to be logged in to add this plugin to your list.

    WordPress Advanced Ticket System

    Communication Helpdesk & Support
    Add to List

    This WordPress plugin adds the features of a complete support ticket system for WordPress. This allows users to submit tickets to report problems or get support on whatever you want directly through your WordPress website. Users can set the status, priority, product and type of each ticket submitted into this WordPress support plugin. WATS is perfect WordPress plugin for support plus advanced issue management.

    Plugin’s Official website

    WordPress Advanced Ticket System : ticket-system.net

    On the official website, you’ll find detailed setup instructions, anwsers to FAQ and premium release order page.

    WATS offers multiple ways for your customers to submit tickets :

    • through the frontend form without any authentication nor registration (Premium release)
    • through the admin site via the shared guest user feature without any registration
    • through the admin side for all users with a minimum level of contributor
    • directly by email (Premium release)

    WordPress Advanced Ticket System key features

    Free release of WordPress support plugin :

    • ticket submission through the admin for registered users
    • ticket submission through the admin for unregistered users via the shared guest user feature
    • ticket submission and update on behalf of users, usefull for call centre
    • priority, status, type and product values preset by the admin
    • priority, status, type and product keys definition and update for each ticket
    • ticket statistics through dashboard and frontend widgets
    • smooth integration with WordPress themes

    In addition to that, WordPress Advanced Ticket System Premium release brings in :

    • ticket submission through the frontend (Premium release)
    • ticket submission through email piping (Premium release)
    • ticket assignment (Premium release)
    • file uploader to allow registered users to attach files to the ticket in the frontend and admin sides (Premium release)
    • HTML WYSIWYG editor for ticket submission and ticket update in the frontend (Premium release)
    • unlimited number of text input, radio button, checkbox, drop down selector and datepicker custom fields for tickets, fully integrated with total control over read/write rights for each section (Premium release)
    • internal comments support for private exchanges between admins (Premium release)
    • mail notification upon new ticket submission for admins (Premium release)
    • mail notification based on key rules (product, priority, status and ticket types as well as author company and country) upon new ticket submission and ticket update for selected distribution list, ticket author, ticket updaters, ticket owner and admins (Premium release)
    • mail notification at regular intervals based on ticket due date (Premium release)
    • mail notification upon ticket update for ticket originator, updaters and admins (Premium release)
    • complete control over mail notifications format through the API (Premium release)
    • ticket list filtering, sorting and export to Excel in the frontend (Premium release)
    • advanced user profile features : account expiration date, country and company definition, user profile email modification prevention (Premium release)
    • possibility to group users by company (Premium release)
    • scalability : able to work on websites with more than 50.000 users! (Premium release)

    WATS offers a wide range of features. A lot of options are available to allow you to set it up according to your needs thus making WATS compliant with most of the requirements.

    Examples of use of WATS :

    • WordPress technical support software
    • complaint ticket system
    • trouble report system
    • IT ticketing system
    • repair tracking system
    • call log system
    • customer relationship management (CRM) system
    • software release lifecycle management
    • service request system
    • company, hotel or real estate service desk
    • helpdesk system
    • contact form with database tracking
    • collaborative content site with frontend post submission
    • appointment request system
    • easy ticket management for large organization
    • booking system

    Translations :

    • English (Minimum release : 1.0, Originator : Olivier)
    • French (Minimum release : 1.0, Originator : Olivier)
    • German (Minimum release : 1.0.23, Originator : Tobias Kalleder)
    • Spanish (Minimum release : 1.0.49, Originator : Esteban)
    • Lithuanian (Minimum release : 1.0.50, Originator : Arturas)
    • Russian (Minimum release : 1.0.53, Originators : Alexey and Eugene)
    • Indonesian (Minimum release : 1.0.53, Originator : Rizal Fauzie)
    • Italian (Minimum release : 1.0.54, Originators : Erick Jara, Alessandro Pagano and Roberto Scano)
    • Polish (Minimum release : 1.0.55, Originator : Eryk Lewandowski)
    • Belarussian (Minimum release : 1.0.56, Originator : Alex)
    • Romanian (Minimum release : 1.0.56, Originator : Alex)
    • Dutch (Minimum release : 1.0.56, Originator : Anita Berghoef)
    • Hindi (Minimum release : 1.0.56, Originator : Outshine Solutions)
    • Slovak (Minimum release : 1.0.57, Originator : Branco)
    • Norwegian (Minimum release : 1.0.59, Originator : Ole Petter)
    • Ukrainian (Minimum release : 1.0.59, Originator : Howard)
    • Irish (Minimum release : 1.0.62, Originator : Jordan)
    Rate This Plugin

    Please Login to Rate this Plugin!

    Function

    Feature

    Support

    0 Votes
    Not Rated Yet

    Wordpress.org Stats

    Ratings4
    Votes58
    Downloads103,330
    Last Updated20 Days ago
    Published15 years ago

    Report Wrong Category!

    Do you think this Plugin belongs to another Category?

    What Category Should this Plugin belong to? *

    Reason *

    WP Plugin Directory.org - We handpick the best WordPress plugins and categorize, recommend and review them.

    Create a Plugin List

    You need to be Logged in to Create a Plugin List.

    Submit A plugin

    You need to be logged in to submit a plugin.

    Help

    WPD is the unofficial online plugin directory of WordPress.

    An attempt has been made to list Only functional, active,efficient and up-to-date plugins.

    Categorized : Plugin are listed by category and subcategory based on functionality and uses. Here you can browse wordpress plugin from our neatly categorized plugin directory and sort the plugins by rating, votes, last updated and published and search plugins using tags.

    Search : Plugins can be searched by their functionality using multi-tag search and you can search plugins using their exact name although we are not ensuring Google like search accuracy.

    Create Plugin Lists : You will be able to create list of plugins and share them with Wordpress Community or you can keep them private and use them as a bookmarks.
    e.g. Plugins That I’ve Used on My Site, Best Event Management Plugins, Christmas Plugins etc.

    If you think certain awesome plugin is not in the directory then notify us through our Submit a Plugin page.

    Browsing the Plugin Directory

    Browse by Category

    In WPD, Plugins are categorized carefully. You can browse all the categories from the homepage or you can access the category lists from any page by clicking the button from the left of the website.


    Browse by Tags

    Each plugin listed in WPD is marked with useful tags. You can browse plugins by Tags from the All Tags page


    Searching in WPD

    Multi Tag Search

    You can search plugins using multiple tags. To perform a multi-tag search. Go to Homepage and then in the search field type any keywords or tags(comma separated) and then click on the search button. To search plugins from a selected category just select the category from the dropdown and type your tags.


    Searching a specific Plugin in WPD

    If you want to find a specific plugin in our directory, Go to Homepage and then select the "Search in Title" option. Then write the name of the plugin and click the search button to find the Plugin.


    Plugin Lists

    Whats a Plugin List

    Plugin Lists are user created lists of plugins. Any registered users can create Plugin Lists and share it with anyone or make it private.


    Why Create a plugin List?
    • Easy to keep track of your favourite and useful plugin.

    • Share list of plugins on blogs, social media or to a client.

    • Keep a track of what plugins you installed in which of your blogs by creating a list for each blog



    Creating a Plugin List

    To create a Plugin List, click the button from the left of the page; a popup box will appear. In the "List Name" field, put the name of the List. eg: Best Seo plugins for your site.
    In the Description field, put a few words describing the List.
    By default, lists are automatically published as public, which is visible to everyone. If you do not want others to see the List, select "Private" from the dropdown list. Then click the "Create List" button to create the list.


    Adding Plugins to your List

    To add a plugin to your List, go to a plugin page and click the "Add to List" button. A popup box will appear where you can select in which of your list you want to add this plugin. You can add a note if you want, this note will appear below the plugin in your list.
    P.S: You can only add plugins that are in our directory.

    Your Lists will appear in our "Plugin Lists" page when you set the list as "Public" and your list contains atleast 2 plugins.


    Editing your Lists

    When you are on your list page, notice there is a button on the top right corner of the page. Click it to edit the List Name and the List Description.


    Accessing All your Lists

    You can access all your Plugin lists by going to your profile and clicking the "Lists" tab.


    Removing your Lists

    You can remove your Plugin lists by going to your profile and clicking the "Lists" tab. on top right of each list click the button to remove the list completely.

    While tremendous effort has been put to keep this directory precise and complete, still errors and omissions are unavoidable and possible. We welcome any suggestions for corrections, deletions, and idea that might improve the overall experience.

    To submit a Feedback click the from the bottom right corner of the site.

    Brave Popup Builder
    Our Latest WordPress Plugin
    Create Awesome WordPress Popups with Intuitive visual Editor. Choose from hundreds of Presets. Create Beautiful Popups and convert more visitors to subscribers, clients and customers.
    Download Free
    This Popup was Built with this plugin.
    Marketing knowledge
    Upgrade your
    Leverage agile frameworks to provide a robust synopsis for high overviews.
    Close
    Register or log in to assess the record