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    LiveAgent – Live chat & Helpdesk

    Communication Chat
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    LiveAgent is a multichannel help desk software that offers over 180 help desk and live chat features. Discover the power of the universal inbox, a hybrid ticket stream, powerful automation and reporting features, or the fastest chat widget on the market. With great software like LiveAgent, providing excellent customer service is easy.

    LiveAgent AI Chatbot
    Leverage the LiveAgent AI Chatbot to lighten your agents’ workload while maintaining a personal touch in every conversation. Seamlessly guide new customers through your product details, prices, order status, or filter out simple inquiries before they reach your team – all with the power of an AI assistant.

    LiveAgent Explained in 1 Minute

    LiveAgent Core Features

    LiveAgent’s core features include:

    Universal inbox
    LiveAgent’s universal inbox is a smarter version of your email inbox. Emails, chats, calls, social media messages, forum posts, and suggestions – they’re all automatically pushed into your LiveAgent account in the form of a ticket.

    Ticketing system
    A hybrid ticket stream contains a complete stream of chat messages, emails, phone calls, or messages from other communication channels about the same incident or issue reported by a customer. Each ticket has a unique reference number, which helps you quickly locate, add to, or communicate the status of the user’s issue or request.

    Live chat
    Currently, LiveAgent boasts the fastest chat widget on the market that displays in just 2.5 seconds. It enables you to chat with your customers in real-time and allows you to make use of pre-chat forms and offline forms.

    Call center
    Build a virtual call center as a part of your multi-channel help desk solution. LiveAgent will centralize phone calls from your website or landline into your LiveAgent dashboard.

    Customer Portal
    The customer portal stores your knowledge base articles, forum posts, and feedback from your customers. LiveAgent’s customer portals are fully customizable, so you can make them match your business style.

    Reporting
    Get an overview of your customer support. See who is interacting with your company and monitor the service they’re receiving. See usage, statistics, evaluate performance reports, and learn from customer satisfaction ratings.

    Mobile Apps
    LiveAgent offers both iOS and Android apps so you can provide excellent customer service on the go.

    Customer service
    24-hour customer service and white-glove setup.

    Premium Features (on paid plans)

    • Social media integrations with Facebook, Facebook Messenger, WhatsApp, X /Twitter, Instagram, and Viber
    • Knowledge Base
    • Customer forum
    • Rules & time rules
    • Departments
    • Advanced reporting
    • SLAs with reports
    • Multibrand support
    • Contacts & groups
    • Load data from your CRM
    • API & Integrations
    • Real-time visitor’s monitor
    • Chat invitations
    • Chat satisfaction surveys
    • Video call
    • IVR
    • Call routing & transfers
    • Hardware IP Phone
    • Unlimited call storage
    • Gamification
    • Sound configuration
    • Audit log
    • Search and replace
    • Time tracking
    • Additional Knowledgebase
    • Branding free

    Languages available

    • English
    • Arabic
    • Bosnian
    • Catalan
    • Croatian
    • Czech
    • Danish
    • Dutch
    • Estonian
    • Filipino
    • Finnish
    • French
    • German
    • Greek
    • Hebrew
    • Hungarian
    • Chinese simplified
    • Chinese Traditional
    • Indonesian
    • Italian
    • Japanese
    • Korean
    • Latvian
    • Lithuanian
    • Macedonian
    • Malay
    • Montenegrin (Latin)
    • Norwegian
    • Persian
    • Polish
    • Portuguese, Brazilian
    • Romanian
    • Russian
    • Serbian (Latin)
    • Slovak
    • Slovenian
    • Spanish
    • Swedish
    • Thai
    • Turkish
    • Ukrainian
    • Vietnamese

    Plugin features

    • Integrates WordPress with live chat software
    • Instantly adds a chat button to your WordPress pages, no HTML or coding required

    Comparisons

    Arbitrary section

    Now, for html form generation purposes php library htmlForm from http://stefangabos.blogspot.com/ is used.

    If you have any suggestions on how to make this plugin better, do not hesitate to leave a comment in the plugin forum, or write an email to [email protected].

    Localizations

    This plugin is currently localized in the following languages:

    • English (en_EN)
    • Slovak (sk_SK)
    • Hungarian (hu_HU)

    This Plugin was not added to any Plugin Lists yet.

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    Wordpress.org Stats

    Ratings4.2
    Votes32
    Downloads46,981
    Last Updated16 Days ago
    Published14 years ago

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