LiveAgent – Live chat & Helpdesk

Add Free Live Chat to your WordPress, use Free Help Desk system to provide instant customer support. Improve engagement and customer satisfaction!

FREE WORDPRESS LIVE CHAT PLUGIN

LiveAgent is a multi-channel live chat & help desk software that offers over 185 help desk and live chat features.

Currently, LiveAgent boasts the fastest chat widget on the market that displays in just 2.5 seconds. It enables you to chat with your customers in real-time and allows you to make use of pre-chat forms and offline forms.

Add FREE LIVE CHAT to your WordPress site and convert website visitors into your paying customers in seconds.

• It’s free
• Unlimited agents
• Unlimited chats
• Easy installation

LiveAgent Live Chat Demo

Live Chat Features

• Proactive chat invitations
  Engage your website visitors by inviting them to chat with you in real-time. Set up custom proactive chat invitations on specific URLs of your website (such as the pricing page) to ensure maximum engagement.

• Real-time visitor’s monitor
  Monitor the activity of your website visitors. Check out how they navigate from page to page and monitor how much time they spend viewing individual pages.

• Chat satisfaction surveys
  Find out what your customers think about your customer service after each live chat interaction. Give your agents the opportunity to continuously improve through user reviews.

• Video chat
  Take personalization a step further with LiveAgent’s video chat feature. No third-party apps necessary.

• Real-time chat typing view
  View what your customers are typing into the live chat window in real-time. Prepare your answer before they even hit send to ensure the fastest response time possible.

• Internal Chat
  Chat with colleagues internally right inside of LiveAgent. Get help without exiting the application, or using third-party apps.

• Chat history
  View the complete transcript of each live chat conversation right inside our help desk software. Each live chat is automatically converted into a ticket, complete with the full live chat conversation history .

• Chat transfer
  Transfer chats to the most appropriate customer service agents across different departments in seconds.

Live Chat Benefits

• Increase conversion rates
  Convert website visitors into paying customers in seconds. The faster you can offer help or engage your customers, the faster they can make up their mind about purchasing your products.

• Decrease resolution times
  Improve productivity and resolution time with advanced live chat features like real-time typing view or internal chats. Don’t waste your time switching between external apps or additional tools. LiveAgent’s got it all.

• Reduce shopping cart abandonment
  Decrease shopping cart abandonment rates by providing real-time support. Access your customer’s past purchases, queries, and their contact information through our built-in CRM to ensure the service they receive is not only quick but also knowledgeable and personalized.

• Improve customer happiness
  Improve customer satisfaction by being available 24/7. When your support representatives are unavailable, you can utilize offline forms that automatically convert live chat messages into tickets that can be answered the next day through an email.

• Reduce call volumes
  Give your customers more options to get in contact with you. By giving them more options such as live chat, your call center representatives will be less overwhelmed and their call volumes will decrease significantly.

• Gain a competitive advantage
  This might come as a surprise, but not all eCommerce businesses utilize a live chat on their websites. Gain a competitive advantage by utilizing the fastest chat widget on the market.

• Boost your customer service team’s productivity
  Boost your customer service team’s productivity with advanced live chat features such as chat transfers, chat routing, real-time typing view, or internal chats. LiveAgent’s got it all.

LiveAgent Quick Help Desk Software Overview

LiveAgent Core Help Desk Features

LiveAgent’s core features include:

Universal inbox
LiveAgent’s universal inbox is a smarter version of your email inbox. Emails, chats, calls, social media messages, forum posts and suggestions — they’re all automatically pushed into your LiveAgent account in the form of a ticket.

Hybrid ticketing system
A hybrid ticket stream contains a complete stream of chat messages, emails, phone calls, or messages from other communication channels about the same incident or issue reported by a customer. Each ticket has got a unique reference number, which helps you quickly locate, add to, or communicate the status of the user’s issue or request.

Live chat:
Chat with your website visitors in real time. All your conversation sessions will be saved so you can see history and review what was said anytime. LiveAgent operates the fastest chat widget so you don’t have to worry about slowing your website down. Try free live chat software for WordPress.

Call center:
Build a virtual call center as a part of your multi-channel help desk solution. LiveAgent will centralize phone calls from your website or landline into your LiveAgent dashboard.

Customer Portal
The customer portal stores your knowledge base articles, forum posts, and feedback from your customers. LiveAgent’s customer portals are fully customizable, so you can make them match your business style.

Reporting:
Get an overview of your customer support. See who is interacting with your company and monitor the service they’re receiving. See usage, statistics, evaluate performance reports, number of solved chats, and learn from customer satisfaction ratings.

Mobile Apps:
LiveAgent offers both iOS and Android apps so you can provide live chat and excellent customer service on the go.

Customer service:
24 Hour customer service and white-glove live chat and help desk setup.

Help Desk Software Benefits

Testimonials

LiveAgent is helping us convert initial chat enquiries visiting our website into qualified sales leads. The other key outcome is LiveAgent has no impact on our site loading speed. We identified ZenDesk, our previous chat solution, was impacting out site loading speed – and therefore potentially impacting our SEO strategy. We now have a better chat solution AND a faster loading website. – Barney/Capterra (see all Capterra reviews)

Having the ability to transfer tickets or chats has proven useful when we are working with a customer who has a specific type of inquiry – perhaps a sales question or an employment request. We’ve found it helpful to have the ability to transfer the chat to the online agent best equipped to answer the inquiry so we are able to serve our customers to the highest standard and with an immediate response. We also find being able to add notes and labels to previous chats and tickets incredibly helpful in data collection and also in our ability to work as a dynamic team. By being able to sort our chats and tickets into an organized system that our company created, we can work cohesively to review old conversations for continuity, opportunities for growth, and with transparency between departments. Shelby/GetApp (see all GetApp reviews)

We have been using LiveAgent for just over 1 year and I love this system. It is fast, reliable and professional. The whole setup process was simple yet amazing. I love that we are able to personalise it to our business needs. I am so glad we made the switch from our previous supplier. Kimberley/Trustpilot (see all Trustpilot reviews)

LiveAgent connects all the channels that customers use to reach out for support, including social media (Facebook, Twitter), email and live chat. Being able to connect multiple email addresses has been of great help. We don’t have to log in to each one of them separately anymore to check whether any of them received any messages. I love how detailed the reports are for each department, agent and the gamification features (such as the leaderboard). It allows to check the progress and see how your team improves over time. Marius/G2 (see all G2 reviews)

Sli.do Video Testimonial

L&L Europe Video Testimonial

Awards & Certificates

LiveAgent has been listed as a leader in live chat, help desk and customer service software by several leading B2B organizations and popular review platforms like GetApp, Capterra, SoftwareAdvice, G2, CrozDesk, Software Advice. See all LiveAgent’s awards & certificates.

Premium Features (on paid plans)

• Social media integrations with Facebook, Facebook Messenger, Twitter, Instagram, and Viber
• Knowledge Base
• Customer forum
• Rules & time rules
• Departments
• Advanced reporting
• SLAs with reports
• Multibrand support
• Contacts & groups
• Load data from your CRM
• API & Integrations
• Real-time visitor’s monitor
• Chat invitations
• Chat satisfaction surveys
• Video call
• IVR
• Call routing & transfers
• Hardware IP Phone
• Unlimited call storage
• Gamification
• Sound configuration
• Audit log
• Search and replace
• Time tracking
• Additional Knowledgebase
• Branding free
• see all 185 help desk and live chat features

Multilingual Live Chat Plugin

LiveAgent live chat software is multilingual. LiveAgent is available in 49 different language translations (some partial) and supports language adaptable widgets. If your language is missing from this list and you’re keen on helping us translate, we’ll be happy to give you a 40% discount on your LiveAgent cloud account. Send us an email if you’re interested. LiveAgent is translated into these languages:

• English
• Arabic
• Bosnian
• Catalan
• Croatian
• Czech
• Danish
• Dutch
• Estonian
• Filipino
• Finnish
• French
• German
• Greek
• Hebrew
• Hungarian
• Chinese simplified
• Chinese Traditional
• Indonesian
• Italian
• Japanese
• Korean
• Latvian
• Lithuanian
• Macedonian
• Malay
• Montenegrin (Latin)
• Norwegian
• Persian
• Polish
• Portuguese, Brazilian
• Romanian
• Russian
• Serbian (Latin)
• Slovak
• Slovenian
• Spanish
• Swedish
• Thai
• Turkish
• Ukrainian
• Vietnamese

Plugin features

• offers a LiveAgent Free Live Chat & Help Desk Account
• Integrates WordPress with live chat software
• Instantly adds a live chat button to your WordPress pages, no HTML or coding required

Arbitrary section

Now, for html form generation purposes php library htmlForm from http://stefangabos.blogspot.com/ is used.

If you have any suggestions on how to make this plugin better, do not hesitate to leave a comment in the plugin forum, or write an email to support@liveagent.com.

Localizations

This plugin is currently localized in the following languages:

• English (en_EN)
• Slovak (sk_SK)
• Hungarian (hu_HU)

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